Give our customer service team a call and we'll reimburse you for the $10!
As for the j-cups, I passed your feedback on to the product development team.
However, it falls short in terms of quality control. The cross beam that joins the left and right side feet/legs has poorly machined tabs that seemed to be slightly bent. Applying torque with wrenches onto the supplied hardware seemed to straighten out the tabs. Be careful to mock it up without full tightening all the bolts, the feet/legs might not sit straight given the poorly bent tabs without some adjustments.
One of my two J cups also shows a slight bend and doesn't sit flat against the uprights.
Both uprights had a lot of metal shavings inside them that fell out all over my floor during my assembly. This was greatly disappointing considering the otherwise great fit and finish.
Luckily the supplied hardware was good quality and locked everything up tightly.
I wouldn't hesitate to recommend this product. Yes I experienced manufacturing issues, but these can all be corrected by having a few words with the manufacturer. The design is stellar and the product is robust.
Other than that, the rack assembles nicely with one person. All tools provided. I haven't, and probably won't load it to it's max, so I can't speak to that... but it looks sturdy enough and works like you would expect a squat rack too. The 2" spacing between holes is great... "westside" spacing would be better, but I'm not willing to pay more for that feature. I was, however, unwilling to go to 6" apart on center like another rack manufacturer.
The only issues I've had with the rack were an unexpected and large branding in white letters on the bottom cross bar with ONEFITWONDER.COM. I can live with it but not only was it not expected but somewhere between manufacturing and arriving on my door step. several of the letters are super smudged. Some small areas on the edges of the triangle plates had chips in the finish, but only cosmetic issues. Lastly, there were quite a few pieces of sharp metal flashing left over from milling the holes in the tubing which could have done some serious damage to may hands had I not seen them sticking out first.
All in all, great product at a great price and would definitely recommend to a friend.