SHIPPING & LOCAL PICK-UP POLICY

Shipping & Local Pickup Policy

Our Shipping Promise

We stand behind every customer and every sale — 100% satisfaction guaranteed.

If you’re not happy with anything, contact us immediately and we’ll make it right.

Orders placed before 2PM CT ship the same business day.

Orders placed after 2PM CT ship the next business day.

Business days are Monday–Friday, excluding major U.S. holidays.

All in-stock products ship from Austin, TX unless otherwise noted.

Free & Domestic Shipping

Free Shipping within the Lower 48 States

Free shipping applies to all orders shipped to the contiguous United States.

We ship using UPS, USPS, Fedex, and Freight Services — selecting the most cost-efficient carrier.

Exceptions: Additional fees apply for shipments to U.S. islands (e.g., Nantucket, Florida Keys, Alaska and Hawaii). Please see International shipping below.

Shipping Timelines

UPS: 1–5 business days

USPS: 1–3 business days

Freight Services: 1–7 business days

Note: Weather, holidays, or carrier issues may cause delays.

Freight Shipments (Large Orders)

Large or heavy orders (e.g., over 500 lbs and large racks) ship via LTL Freight Service.

You’ll receive a PRO/tracking number once your order ships.

A scheduled appointment will be arranged — carriers will call 24 hours in advance to schedule the appointment with your schedule. 

Curbside delivery only (white-glove delivery can be arranged at your expense).

Upon delivery, please:

Inspect items for visible damage and note it with the driver.

Confirm you received all ordered items.

Damage must be reported immediately to team@fringesport.com with photos.

Special Shipping Areas- 

Alaska, Hawaii, and Puerto Rico

Shipping to these areas incurs additional charges.

For a quote, email team@fringesport.com — our team will find the most cost-effective shipping option.

APO/FPO/DPO Addresses (Military Shipments)

We proudly support our service members! 🇺🇸

Enjoy a 10% Military Discount — contact us via email or Live Chat for a sales representative.

We provide custom shipping quotes to APO addresses (maximum 70 lbs per package).

International Shipping

We ship worldwide — including Canada, Mexico, Europe, and Asia.

To order internationally:

Email salesteam@fringesport.com with your address and gear list for a quote.

Duties, taxes, and import fees are charged by your country, not by Fringe Sport.

We cannot mark packages as “gifts” or alter values.

If a shipment is returned due to an incorrect or refused address, the original shipping cost will be deducted from your refund.

All warranties are U.S.-only and may differ for international customers.

Returns/Exchanges for International Orders:

Customers are responsible for all return and brokerage fees.

Returns must be marked as “Merchandise Return.”

Any shipments billed COD or with brokerage fees charged to Fringe Sport will be rejected.

Local Pickup (Austin, TX)

Yes, you can pick up your order in person — and save 10% on most items (must order with the sales rep)

📍 Fringe Sport Retail Store

 9300 Brown Lane, Building 21

 Austin, TX 78754

Mention “Local Pickup” in checkout notes or call ahead.

Schedule with the calendar link in your email after purchase.  

If part of your order is on backorder, we can arrange partial pickup.

Check our website for the latest store hours.

Damaged, Lost, or Missing Packages

If Your Order Arrives Damaged

Take photos of the packaging and items immediately.

Email us at team@fringesport.com and we’ll take care of it.

If Your Order Seems Lost

Contact us if tracking shows no updates or indicates an issue — we’ll assist with the carrier.

FAQ – Quick Answers

Q: I only received part of my order. Where’s the rest?

 A: Some orders ship in multiple boxes or with different carriers (UPS & USPS). Check the tracking details — each shipment may have multiple tracking numbers.

Q: My tracking number isn’t showing updates. What’s wrong?

 A: Don’t panic — tracking may take up to 48 hours to update after shipment.

Q: Do you ship internationally?

 A: Yes, but costs can be high due to heavy gear. You’re responsible for duties, taxes, and import fees. We’ll provide a shipping quote before you confirm your order.

Q: Do you offer Military Discounts?

 A: Yes — 10% off for all active duty, veterans, and service members. Contact support for your discount.

Q: Can you deliver directly into my garage or home?

 A: Our free shipping covers curbside delivery only. White-glove (inside) delivery can be arranged for an additional fee.

Q: What if my package is returned due to a wrong address or refusal?

 A: You’ll be responsible for the original shipping cost, which will be deducted from your refund.

✅ Need Help?

 Email team@fringesport.com or call us — our support team is here to make your shipping experience seamless.