Fast Free Shipping and 365 Days No-Drama Returns Policy

OUR PROMISE

Satisfaction is 100% guaranteed and we stand behind every customer and every sale. If you are not happy with anything, contact us immediately and we will make it right. We strive to ship all products the same or next business day and if we cannot for any reason, you will hear from us immediately.


SHIPPING INFORMATION

Base shipping is free to all of the lower 48 United States* on all orders!

We strive to offer the lowest possible shipping rates to all other locations (Hawaii/Alaska, APO/FPO/DPO, and international). We also offer very competitive expedited shipping rates.

*There may be additional fees for shipping to U.S. islands, including but not limited to Nantucket and the Florida Keys.

Holiday Shipping Deadlines for December 25th Delivery Arrival

Small Package Service - Holiday Deadline - December 19th at 2pm. Most orders under 500 pounds are shipped via a small package service (UPS/Fedex/USPS). This includes gymnastic rings, kettlebells (under 10), bars, bumper plates, and bumper plate sets under 500 lbs. A tracking number is provided via email upon shipment. By default, these packages will be delivered to your doorstep whether or not you are there to sign for them.

Freight Service - Holiday Deadline - December 15th at 2pm. Large orders, including those with over 10 kettlebells, bumper plate sets over 500 lbs and combination orders, are shipped via an LTL freight service. A PRO/tracking number will be provided upon shipment. For these shipments, you must be at the delivery address to receive them from the carrier.

Tips For Navigating Freight Service - By default, we ship these with a scheduled appointment; this means that you will be contacted 24 hours in advance to discuss a deliver window (usually 2-4 hours). If you would like to get your delivery a day earlier, you may be able to contact the carrier and remove the appointment. If you call the carrier the morning of the delivery, you may be able to give them your contact information and ask for a call 30 minutes before delivery. Always have your PRO/tracking number handy when contacting the carrier.

REFUND & RETURN POLICY

We stand behind every customer and every sale.

If you are not happy with your item in any way, but you still have the original packaging and the item has not been used, you can return it within 365 days of the purchase date for a full refund!

During the first 30 days you have the product, we will even send you a shipping label or pay for your return shipping (lower 48 United States, ground parcel service only). Contact our customer service to arrange this.

Don't have the original packaging? No problem- we'll still accept a return. However, you need to get the product packaged for shipment. Give us a call or email and we'll help you figure out how to buy packaging.


Having even more trouble arranging packaging or shipping? Contact us and we can help you out. Please note- if we provide packaging or issue a return label for orders, we will deduct these costs from your refund.

Got a defective item? No worries- we'll help you get satisfaction from the manufacturer. Please note that defects and warranty issues are handled separate from our returns policy.

This return policy is valid for the lower 48 United States only, and excludes certain islands (e.g., the Florida Keys) that require additional service to reach. However, we will always honor a refund under our 365 day return policy if you get the item back to us within 365 days of the date of purchase!

CANCELLATION POLICY

We stand behind every customer and every sale.

If your order has not shipped out, contact us and we will cancel it with no charge or fee. If your order has shipped out, it is subject to our returns policy as stated above.

INTERNATIONAL SHIPPING

We are a US-based retailer. While we will strive to make everything right for our international customers, please be aware that most warranties are US-only, and our remedies for international shipments and customers will differ than our remedies for US customers.