Shipping policy
Base shipping is free to all of the lower 48 United States* on all orders! We strive to offer the lowest possible shipping rates to all other locations (Hawaii/Alaska, APO/FPO/DPO, and international). We also offer very competitive expedited shipping rates. We use USPS, UPS, and Freight Services for shipping carriers. We choose the most cost-efficient carrier(s) for all orders.
*There may be additional fees for shipping to U.S. islands, including but not limited to Nantucket and the Florida Keys.
Ground Package Service - Most orders under 500 pounds are shipped via a ground package service, including UPS Ground, USPS First-Class, or USPS Priority. A tracking number(s) is provided via email upon shipment. Some orders may include multiple packages with multiple tracking numbers and sometimes multiple carriers. By default, these packages will be delivered to your doorstep whether or not you are there to sign for them.
Freight Service - Large orders, including those with over 10 kettlebells, bumper plate sets over 500 lbs and combination orders, are shipped via an LTL freight service. A PRO/tracking number will be provided upon shipment. For these shipments, you must be at the delivery address to receive them from the carrier.
Upon receipt of your freight order, we ask that you inspect your items.
Make sure nothing is damaged. Any visible damage to the product should be noted with the freight delivery person.
Make sure you have received everything that you ordered.
Please note that all freight deliveries are curbside services. Doorstep deliveries (i.e. deliveries down driveways, private roads, etc.) require a "white glove" freight service which is not included in our free shipping. If you would like a white glove service we would be happy to schedule the freight with a special carrier, however the financial responsibility of the shipment cost will rest with you, the customer. ***All special deliveries made in this manner are subject to the driver's discretion and may not be guaranteed if the driver deems the delivery a risk to the truck or trailer.***
Tips For Navigating Freight Service - By default, we ship these with a scheduled appointment; this means that you will be contacted 24 hours in advance to discuss a deliver window (usually 2-4 hours). If you would like to get your delivery a day earlier, you may be able to contact the carrier and remove the appointment. If you call the carrier the morning of the delivery, you may be able to give them your contact information and ask for a call 30 minutes before delivery. Always have your PRO/tracking number handy when contacting the carrier.
Orders ship from Austin, TX, unless noted otherwise.
Fedex can take 1-5 business days. UPS can take 1-5 business days.
USPS can take 1-3 business days
Freight Services can take 1-7 business days
Issues with weather, holiday scheduling, or other issues out of our control may cause delays. We will do all that we can if you experience any issues with your shipment.