I only received part of my order? Where is the rest of it?
Bummer! A couple things could be happening here:
You ordered big and small items: For smaller items we use USPS and the larger items we use UPS. So if you got your UPS delivery, the USPS delivery is either on the way or sitting in your mailbox
You ordered big items: Your order was split into multiple packages, but you may have only received one tracking number. If you are checking tracking on UPS.com (on desktop computer - doesn't show on mobile) and scroll towards the bottom you will see a section for "Packages in this Shipment (Total Packages: N)" and you can see the tracking for the other packages and where they are in transit. Your packages may have gotten separated but should be reunited soon.
If you have any questions about your tracking number or missing items, give us a call or email at email@example.com.
I see you guys are nearby, can I just pick up my order?
Come see us! We offer a 10% discount on most items if you pick up your order. You can mention in the Customer Notes at checkout that you will be picking up or give us a call (512) 201 - 4404. We are located in North Austin at:
9300 Brown Lane Building 20
Austin, TX 78754
For large orders, please call ahead so we can make sure we can have your order ready. If you have any backorder items we can split your order and you can pick up what is currently in-stock.
I just got a tracking number but it isn't showing me anything. What's wrong?
Take a deep breath and don't panic. In some cases, tracking information can take up to 48 hours to show anything informative. Give it a little time and you should be able to keep an eye on your order.If you have a larger order that requires Freight Service, you will get a separate email with how to track your order and instructions on delivery.
Do you ship internationally?
Yes... at a high cost (just warning you!) Whether you are in Canada, Mexico, Europe, Asia or elsewhere, we ship there! Send us an email with your full address and gear needs, and we will send you a quote back as soon as possible. A couple of big caveats-
Any import duties, taxes or brokerage fees due at the time of delivery are the your responsibility. And we can't be shady and mark things as "gifts" or with altered prices. (We know, tax evasion can be fun- but do it on your own time 🤪).
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. This is a HUGE bummer- but with international shipping on literal weights- you've got to help us to ensure a shipment can actually get to you!
Do you ship to APO addresses?
Hell yeah. But can you fit a barbell in the APO box? We love to outfit those who serve (and we offer a 5% MIL discount, natch- hit up customer support to get your discount). We also ship to APOs- simply check out on the web or email us at firstname.lastname@example.org for a custom quote. Do note that some of our larger products are INSANE to ship to an APO. But we will always try!
My shipment says it is only one package or it only shows 10 pounds. What's up?
If you use the one tracking number we sent you, put it in at the UPS website, and scroll halfway down the page. From there you will see a drop down box that says "Other Packages In This Shipment." Click there and you will see information on every package in your shipment, along with every tracking number attached to each 😎
What is your return policy?
We stand behind every customer and every sale. We only sell what we lift on. We are proud to support you with our industry-best return and warranty policy! Within the first 30 days of your purchase? If you are unsatisfied with anything you bought from Fringe Sport, you can return it for any reason for a full refund within the first 30 days after your purchase. Simply contact us for a return authorization and ship it back to us! Note that you are required to pay to ship it back to us. Beyond 30 days, but got a brand new product in the original box? We’ll accept a return within the first 365 days for a full refund .Again, simply contact us for a return authorization and ship it back to us! Again, note that you are required to pay to ship it back to us. Manufacturing defect or warranty claim? Most of our products carry a 1 year parts and labor warranty. Some have a lifetime warranty! If you have a defect within the warranty period, let our customer service team know and we’ll make it right. If any items need to come back to us, we will send you a return label for all warranty returns within the items warranty policy. Do note that packaging the item for undamaged shipment is up to you. We manufacture most of the products that we sell, but for the few that we don't manufacture (e.g. Assault Bikes), the manufacturer handles warranty claims. But don't fret- we'll stand behind you if you have problems dealing directly with the manufacturer. Also note that our warranties are non-transferable- they only apply to the original purchaser. Got a "garage sale," used, events, or clearance item? Or an item out of warranty? We don't offer warranty or returns support for these items, but our customer support team is happy to try and find a solution that works for you in these cases. No longer in love with a product, but not eligible for any of the above? Just got stronger and need something heavier? No worries- it happens! Contact our customer service team. Most products are covered by our trade-in policy. We’ll give you 25% of the value of the product in the form of a Fringe Sport gift card. You’ll have to package and ship the product back to us first, of course! Our lawyers made us say it… For all of the above options, you'll need to ensure your return or warranty item is boxed sufficient for transit. This return policy is valid for the lower 48 United States only, and excludes certain islands (e.g., the Florida Keys) that require additional service to reach.
It's been longer than 365 days, can I still make a return?
Look, we're an OPTIONS place. Can you return the barbell that your great uncle Herbie gave you that doesn't have a box and is 7 years old? Yes. We'll find a way. It's probably (definitely!) not for a full refund, but we'll make it happen somehow. Give us an email at email@example.com we'll get you taken care of.
Can I switch out product X for product Z in this package?
Of course! The items in our packages can be customized to fit your fitness needs. Give us an email at firstname.lastname@example.org and we can create the package of your dreams.
I thought I ordered a PAIR of 10lb or 15lb Plates, but only received one box. What happened?
Don't worry, just open the box. Our 10lb and 15lb bumper plates pairs are packaged in a single box. Our other heavier bumpers are packaged in individual boxes.
What are the dimensions of your bumper plates?
Here are some of the important dimensions of our Fringe Sport bumper plates:
Bumper Plate Widths: 55's - 3.2", 45's - 2.9", 35's - 2.35", 25's - 1.87", 15's - 1.2", 10's - 1.05"Most Fringe Sport bumper plates are the IWF standard 450mm (~17.7") width in diameter. The ten pound OneFitWonder bumpers are 445mm (17.5") in diameter (it's part of the magic that makes them the most durable on Earth!)
Am I able to use your bumper plates in below freezing temperatures?
Believe it or not... YES! Our bumpers are torture tested in the highest of highs and the lowest of lows. And they are guaranteed and warrantied to outlast the competition!
Sponsorship / Events
I have an event that I'm organizing, does FringeSport do sponsorships?
Heck yeah! We love supporting our loyal customers and their events. Send us an email at email@example.com and we'll see what we can do.
When is your next Garage Sale?
Shhhhhhh...it's a secret. Join our email list
or follow us on IG
to get the first dibs on these INSANE events.
Would you donate equipment for my event?
Sure! We love to support our loyal customers and for you, we're always in for something. Shoot us an email at firstname.lastname@example.org and we'll iron out the details.
Do you rent your equipment?
Great choice! We do have select items that we offer for events and rental. If you are interested in pricing and availability, shoot us an email email@example.com
Do you offer discounts for military or law enforcement?
Yes, we appreciate your service and offer a 5% discount to military and law enforcement. This discount excludes rowers, bikes, treadmills and clearance items. You can contact us by phone, email, or live chat to get a discount code
Do you offer discounts for school programs?
Yes, we do offer discounts for school programs purchasing equipment. We can work with you on your budget and financing schedule. You can give us a call at (512) 201-4404 or email firstname.lastname@example.org.If you have a tax exempt ID, we can honor that for your order as well. You will need to provide that information when you contact us.
How do I use my gift card or coupon code on my order?
Once you are done shopping and go to your shopping cart, click "Checkout" you will then be taken to a screen to enter your contact information. On this screen you can add your gift card or code.If you are on desktop, you will see an entry that says "Gift card or discount code" on the right-hand side of your screen. You can enter your code there and click "Apply".If you are on mobile, you can click at the top where it says "Show order summary" and you will see the entry that says "Gift card or discount code" to enter your coupon code and click the arrow button.
How does financing with Affirm work?
We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees.
Easy monthly payments: Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.
Based on a purchase price of $500.00 at $43.97/mo at 10% APR for 12 months. Down payment may be required
Flexible repayment: Simply pay your monthly bill using a debit card, bank transfer at www.affirm.com/pay.
Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See www.affirm.com/faqs for details.
How can I post on your blog?
We love having guest blog posts. We have some guidelines that we hope you can fulfill, that you can read more about here. If you were interested in contributing to our blog and have read our requirements you can send an email to email@example.com
How can I get my garage gym featured?
We love seeing our customer's garage gyms (especially when they're filled with FringeSport gear). We get inspired seeing your photos and reading your comments. We'd love to showcase your garage gyms each week! If you want to see your garage, shoot us an email answering the following questions and we'll get you up on our blog and newsletter. Include some photos of your set up and just being a beast! What’s your name?How old are you? Do you have an IG handle or website you’d like linked? Tell us a little bit about yourself:How would you describe your training style (CrossFit, Olympic Weightlifting, etc.)?How would you describe your fitness/strength level, currently? What are your fitness/strength goals? Describe your garage gym.Who works out in your garage gym? Why did you build a garage gym? What’s your favorite piece of equipment in your garage? What piece of equipment was a waste?What’s the next piece of equipment you’re going to get?Any dream piece of equipment? How did you build your garage gym? (All at once, craigslist over a few years, etc.) Do you have any tips for anyone else looking to build a garage gym? Send us your answered questions and photos to firstname.lastname@example.org with the subject line "Feature My Garage Gym".
How can I get my gym or box featured?
We like learning how other people run their business, if you are interested in being featured send an email with your gym/box name to email@example.com for more details.
Fringe Sport's General Attitudes
I heard you guys hate dogs.
That is a statement, not a question!
But really, do you hate dogs?
Ah, much better. That is clearly a question. Nah, we love dogs. The best training partner is... your spouse or lover. The second best are your kids. But the third best (and a VERY CLOSE third) is a gym dog.
So your attitude towards dogs would not be characterized by one of hate?
Try love, not hate. And to prove it, here is a picture of a hobo and his dog:
PS- if you've read this far, thank you. Go lift something heavy today- PK, CEO 💪💪